When we refund
Once the item is back with us and we have looked at it, or straight away where the fault is plainly ours — something that arrived broken, or the wrong thing sent.
How the money reaches you
Every order on this shop is paid in cash to the person who delivers it, so there is no card to put the money back on. We refund by bank transfer instead. When we approve your return we email you and ask for your account number, IFSC and the name on the account, and we send it to that account.
We will never ask for your PIN, your card number, an OTP or your internet banking password. Nobody from this shop will ever ask you for those, by phone or by email. If somebody does, it is not us.
How much comes back
What you paid for the item. We do not charge for delivery, so there is no delivery charge to take off or to give back.
Where only part of an order is coming back, we refund that part and the rest of the order is unaffected.
How long it takes
We start the transfer as soon as we have checked the item and you have sent us your account details, and we email you when it has gone. How long it then takes to appear is your bank's business, not ours — usually a few working days.
If you cancel before it is sent
Nothing has been paid, so there is nothing to refund. Call us on +91 99169 88887 and we will stop the order.
If something is wrong
Call +91 99169 88887 or write to info@satyasince1973.in and tell us. We would far rather hear from you than have you leave unhappy.